Privacy Policy
Privacy Policy for PureComfort
At PureComfort, we are committed to protecting your privacy. This Privacy Policy outlines the types of personal information we collect, how we use it, and the steps we take to safeguard your data. By using our services, you agree to the collection and use of your information in accordance with this policy.
1. Information We Collect
We collect personal information that you provide to us when you interact with our services, including:
Contact Information: Name, phone number, email address, and mailing address.
Service Information: Details about the HVAC services you request, such as maintenance, repairs, or quotes.
Payment Information: Credit card and billing details if applicable.
Usage Information: Data regarding how you use our website or other communication channels.
2. How We Use Your Information
We use the information we collect for the following purposes:
To Provide Services: To schedule, perform, and follow up on HVAC maintenance, repairs, and other services.
To Improve Our Services: To understand your needs and preferences, allowing us to enhance the customer experience.
To Send Updates: To keep you informed about seasonal promotions, events, and helpful HVAC tips via our newsletter or other communications.
To Process Payments: To handle billing and payment processing for services rendered.
To Contact You: To respond to inquiries, provide quotes, or discuss the details of your HVAC needs.
3. How We Protect Your Information
We take the security of your personal data seriously and use a variety of industry-standard security measures to protect it, including encryption and secure servers. We limit access to your data to authorized personnel who need it to perform their job functions.
4. Sharing Your Information
We do not sell, rent, or share your personal information with third parties except as described in this policy:
Service Partners: We may share your information with trusted partners who assist us in providing services, such as financing providers or HVAC parts suppliers.
Legal Requirements: We may disclose your information if required by law or to comply with a legal process.
5. Your Choices
You have the right to:
Opt-Out: You may choose to opt-out of receiving marketing emails or newsletters by following the unsubscribe instructions in those communications.
Access and Update Your Information: You can request access to or corrections to the personal information we hold about you by contacting us directly.
Delete Your Information: You may request that we delete your personal information from our records, though certain information may need to be retained for legal or business purposes.
6. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to improve your browsing experience. These tools allow us to analyze trends, track user activity, and personalize content. You can control cookie settings through your browser, but some features of our website may not function properly without cookies.
7. Third-Party Websites
Our website may contain links to third-party websites. These sites have their own privacy policies, and we are not responsible for their content or practices. We encourage you to review their privacy policies before sharing any personal information.
8. Children’s Privacy
Our services are not intended for children under the age of 13, and we do not knowingly collect personal information from children. If we learn that we have collected information from a child under 13, we will delete it immediately.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, with an updated effective date. We encourage you to review this policy periodically to stay informed about how we protect your information.